Customer care
Help & policies
Clear information about ordering, payments, delivery, returns, furniture safety and your consumer rights. Cedar & Silk's site is currently a catalogue preview; online orders are not yet open.
Eligible purchases carry consumer guarantees that apply regardless of a manufacturer warranty or change-of-mind policy. You may be entitled to a repair, replacement or refund if a product does not meet those guarantees.
Read ACCC consumer guarantee guidanceDelivery & Shipping Policy
We want your furniture to reach your home safely, with clear delivery arrangements and no surprises at checkout.
Read policyReturns, Refunds & Exchanges
Your rights under the Australian Consumer Law are protected when you buy furniture or homewares from Cedar & Silk.
Read policyConsumer Guarantees & Warranties
Your Australian Consumer Law rights apply independently of any express manufacturer or retailer warranty.
Read policyPrivacy & Cookies Policy
We aim to handle personal information responsibly and explain how website and customer enquiries are managed.
Read policyWebsite Terms & Conditions
These terms explain how to use the Cedar & Silk website and what to expect from our catalogue preview.
Read policyFurniture Safety, Assembly & Care
Furniture must be selected, installed, used and maintained safely. These guidelines support, but do not replace, product-specific instructions and required safety warnings.
Read policyCustomer Support & Complaints Procedure
We want concerns to be easy to raise and handled fairly, without requiring you to deal directly with a manufacturer.
Read policyOrdering, Payments & Cancellations
How purchasing, payments, order changes and cancellations will work when Cedar & Silk opens for online orders.
Read policyNeed assistance?
Email our team for product questions, safety concerns or customer complaints.
Email customer care