Consumer Guarantees & Warranties

When goods are sold to consumers, the applicable statutory guarantees include acceptable quality, matching description or sample, and fitness for purpose in relevant circumstances. The remedy depends on the nature of the problem and the law.

A major failure may entitle you to choose a refund or replacement. For a minor failure, the supplier is generally entitled to remedy the problem through repair within a reasonable time. Rights can continue beyond the stated term of an additional warranty.

Cedar & Silk is not presently offering a separate fixed-term, retailer-provided warranty against defects. If a product is later supplied with a manufacturer's additional warranty, its written terms and contact details will be provided as applicable. This is in addition to, not instead of, your statutory rights.

We will not represent a warranty expiry date as ending statutory consumer guarantees, and we will not require you to contact the manufacturer rather than us to resolve an eligible consumer guarantee problem.

Contact us by email with the product details, the nature of the concern and available proof of purchase. We will assess the problem and discuss a remedy consistent with applicable consumer law.

If any separate warranty against defects is introduced, it will be reviewed for mandatory statutory wording and prescribed disclosure requirements before publication or supply.