Returns, Refunds & Exchanges

Products come with consumer guarantees, including that they are of acceptable quality, match their description and are fit for any disclosed purpose where the law requires. These rights apply to eligible purchases regardless of a supplier or manufacturer's separate warranty.

If a product has a major failure, you can generally choose a refund or replacement. For a minor failure, we must provide an appropriate remedy such as repair within a reasonable time. A product that is unsafe, substantially different from its description or cannot be used for its normal purpose may have a major failure.

We will not require you to deal with the manufacturer instead of Cedar & Silk. Proof of purchase may be requested; original packaging is not required for an Australian Consumer Law claim.

Email us with your name, order number (if available), product details and a description of the issue. Photographs are helpful where practical but do not replace our responsibility to assess the claim fairly.

Where the law requires us to collect large, heavy or difficult-to-return faulty furniture or cover reasonable return transport costs, we will arrange that. Do not send bulky items back without first discussing safe return arrangements.

We do not currently offer a general change-of-mind returns program. Simply changing your mind, finding a lower price elsewhere or deciding an item does not suit your room does not usually create a statutory refund entitlement.

If a voluntary change-of-mind return is offered for an individual item when sales commence, its conditions will be stated clearly before purchase. Any such conditions do not reduce your rights for faulty or misdescribed products.

Where a refund is required, we will arrange it in accordance with the law, ordinarily using the original payment method unless we and the customer agree otherwise. This policy does not impose an arbitrary time limit on consumer guarantee claims.