Cedar & Silk · Customer information
Ordering, Payments & Cancellations
Last reviewed 9 November 2026
How purchasing, payments, order changes and cancellations will work when Cedar & Silk opens for online orders.
Current shopping status
Cedar & Silk currently operates as a catalogue preview. We are not accepting online orders, processing card payments or arranging customer deliveries through this website.
Displayed prices are indicative in Australian dollars and include assumed GST. Product availability, shipping charges, payment options and final totals will be confirmed before the checkout service is enabled. Adding an item to a wishlist does not reserve stock or create an order.
Prices, freight and payment
When ordering opens, we will disclose the full price of goods (including GST and all unavoidable charges) before payment. Any destination-dependent delivery fees and optional extras will be shown before you submit your order.
We will list the actual payment methods and any payment-processing provider once configured and tested. We will not ask you to send card numbers or passwords by email.
Order confirmation and availability
When ordering opens, each purchase will have a documented confirmation process. We will confirm product availability and the estimated delivery arrangements before accepting payment or otherwise clearly explain the timing of confirmation.
If an item cannot be supplied, we will contact the customer and provide an appropriate remedy. Nothing in this policy removes legal rights if goods are not delivered within the agreed or a reasonable time.
Changes and cancellations
Customers will be able to request changes or cancellation by contacting our customer team. Whether a non-fault change can be accommodated may depend on supplier dispatch and the order stage; any agreed conditions must be disclosed before the purchase.
We will not impose cancellation conditions that override legal rights where products are not supplied as required, are unsafe or fail a consumer guarantee. For faulty or misdescribed goods, see our Returns & Refunds policy.
Data and receipts
When checkout launches, relevant transaction records will be kept for order support, refunds, accounting and legal purposes. Our Privacy & Cookies Policy will be updated to accurately describe the order, payment, delivery and data-handling services actually in use.
After launch, customer documents and tax invoices will be issued in accordance with applicable Australian requirements.
Questions about this policy?
Contact Regiment Group Pty Ltd at info@regimentgroup.com.au.
Nothing in these policies removes rights under the Australian Consumer Law.