Cedar & Silk · Customer information
Customer Support & Complaints Procedure
Last reviewed 9 November 2026
We want concerns to be easy to raise and handled fairly, without requiring you to deal directly with a manufacturer.
Step 1 — Tell us the issue
Contact info@regimentgroup.com.au. Include the product name, the order number if one exists, the concern and the outcome you are seeking. You may include photographs or documents when useful, but they are not mandatory for your statutory rights.
Please do not include card numbers, passwords or unnecessary sensitive personal information in your message.
Step 2 — Assessment and resolution
We will review the facts, seek further details if reasonably needed and discuss an appropriate resolution. Safety concerns, suspected dangerous goods, damage and potential consumer guarantee failures should be escalated promptly.
Possible outcomes include product advice, repair, replacement, refund or another remedy required by Australian Consumer Law. We will explain what further evidence or collection arrangements are required, if any. We will not impose a standard time limit that overrides your rights.
Step 3 — Further help
If the matter remains unresolved, request a further review by replying to the same email and clearly identifying the outstanding issue.
Customers may also seek assistance from their state or territory consumer protection agency or obtain independent legal advice. The ACCC offers guidance and receives reports but generally does not resolve individual disputes.
Current service status
This website is presently a catalogue preview and cannot accept payments or place orders. Before live trading, we will publish any additional customer service channels, operating hours and service-level commitments that have been formally approved.
Questions about this policy?
Contact Regiment Group Pty Ltd at info@regimentgroup.com.au.
Nothing in these policies removes rights under the Australian Consumer Law.