Delivery & Shipping Policy

Cedar & Silk is currently a catalogue preview. Online orders, payments and shipping bookings are not enabled. Delivery availability, any charges and estimated timeframes must be confirmed for each product and destination before checkout is launched.

We do not promise free shipping, nationwide coverage or a fixed dispatch timeframe at this stage.

Before an order is accepted, we will confirm the destination postcode, product availability, any applicable delivery charges and the estimated delivery window. Regional, remote, bulky-item or restricted-access destinations may involve additional charges, which must be disclosed before payment.

For large furniture, some carriers may offer kerbside or ground-floor delivery only. Whether delivery includes carrying items upstairs, bringing them inside, assembly or packaging removal must be confirmed as part of the individual order; these services are not included by default.

Please provide a correct delivery address and tell us about stairs, lifts, narrow doorways, access restrictions and any other relevant information before dispatch. Check product dimensions against your available space and entry routes.

If a delivery is delayed, unavailable or cannot be completed, please contact us so we can discuss an appropriate solution. Nothing on this page limits your rights where goods are not supplied within a required or reasonable time.

Inspect packaging and products as soon as reasonably practical. If an item arrives damaged, photograph the damage and packaging where convenient, keep the order details and contact us. Photos help us resolve issues but are not a condition of your statutory rights.

For products with a problem covered by Australian Consumer Law, the seller remains responsible for the required remedy. For large, heavy or difficult-to-return faulty goods, the business may need to arrange collection or pay reasonable return costs.